Refund Policy

Effective Date: October 11, 2025

1. Overview

At PES Cloud Services, we strive to provide high-quality digital services that meet your expectations. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted for purchases made through our website at https://pescloud.services/.

All services provided by PES Cloud Services are digital in nature, including cloud computing services, software solutions, data management services, and related digital products. This policy takes into account the unique characteristics of digital services and applicable consumer protection laws.

2. Refund Eligibility

Refunds may be granted under specific circumstances as outlined in this policy. The eligibility for a refund depends on the type of service purchased, the timing of the request, and the specific circumstances involved.

2.1 General Eligibility Criteria

To be eligible for a refund, the following general criteria must be met:

• The refund request must be submitted within the applicable refund period specified for your service
• The request must be made by the original purchaser or authorized account holder
• You must provide a valid reason for the refund request
• Your account must be in good standing with no violations of our Terms and Conditions
• The service has not been extensively used or consumed beyond the allowed threshold

2.2 Service-Specific Refund Windows

Service Type	Refund Window	Conditions
Monthly Subscriptions	7 days from purchase	Pro-rated refund available; must not have exceeded 25% of allocated resources
Annual Subscriptions	14 days from purchase	Full refund if less than 10% of service period has elapsed; pro-rated thereafter
One-Time Services	72 hours from delivery	Full refund available if service has not been accessed or utilized
Custom Solutions	Varies by contract	Subject to specific terms outlined in service agreement
Free Trials	Not applicable	Free trials are not eligible for refunds as no payment is made

3. Qualifying Reasons for Refunds

Refunds may be granted for the following reasons, subject to verification and approval:

3.1 Technical Issues

3.2 Service Not as Described

If the service significantly differs from what was advertised or promised at the time of purchase, you may be eligible for a refund. This includes:

• Missing core features that were explicitly advertised
• Service capabilities materially different from documentation
• Performance metrics substantially below advertised specifications

3.3 Billing Errors

Refunds will be provided for:

• Duplicate charges for the same service
• Charges after service cancellation (if properly cancelled within required notice period)
• Incorrect pricing applied at checkout
• Unauthorized charges on your account

3.4 Service Dissatisfaction

Within the applicable refund window, you may request a refund if the service does not meet your expectations, provided:

• You have made a good faith effort to use the service
• You have contacted our support team to resolve any issues
• The request is made within the specified refund window for your service type
• Usage has not exceeded the thresholds specified in Section 2.2

4. Non-Refundable Services and Circumstances

5. How to Request a Refund

To request a refund, please follow the process outlined below. Providing complete and accurate information will help expedite your refund request.

6. Refund Processing and Timeline

6.1 Processing Time

Once a refund is approved, we will initiate the refund within three (3) business days. The time it takes for the refund to appear in your account depends on your payment method:

• Credit/Debit Cards: 5-10 business days from the date of refund initiation
• PayPal: 3-5 business days from the date of refund initiation
• Bank Transfer: 7-14 business days from the date of refund initiation
• Account Credit: Immediate credit to your PES Cloud Services account
• Other Payment Methods: Timeline varies; specific details will be provided upon approval

6.2 Refund Method

Refunds will be issued using the original payment method unless:

• The original payment method is no longer valid or available
• You request account credit instead (which may be processed faster)
• Legal or technical restrictions prevent use of the original method

If we cannot refund to the original payment method, we will contact you to arrange an alternative method.

6.3 Partial Refunds

In certain circumstances, partial refunds may be issued:

• Pro-rated Refunds: For subscription services, refunds may be pro-rated based on the unused portion of the service period
• Usage-Based Refunds: For usage-based services, refunds will be calculated based on actual usage versus the amount paid
• Service Downtime: Refunds may be issued proportional to the duration of service unavailability

Partial refund calculations will be clearly explained in your refund approval notification.

7. Subscription Cancellations

7.1 Monthly Subscriptions

For monthly subscriptions:

• You may cancel at any time through your account dashboard or by contacting support
• Cancellations take effect at the end of the current billing cycle
• You will continue to have access to services until the end of the paid period
• No refunds are provided for the current billing period unless you cancel within the 7-day refund window
• No charges will occur after the current billing period ends

7.2 Annual Subscriptions

For annual subscriptions:

• Cancellations within 14 days of purchase may be eligible for a full or pro-rated refund
• After 14 days, services will remain active until the end of the annual period
• Pro-rated refunds may be considered on a case-by-case basis for special circumstances
• Early termination fees do not apply; you simply forfeit the remaining service period

7.3 Automatic Renewal

Unless you cancel before the renewal date:

• Subscriptions automatically renew at the current subscription rate
• You will receive a reminder email at least seven (7) days before renewal
• Charges after renewal are subject to the standard refund policy
• You can disable automatic renewal in your account settings

8. Chargebacks and Disputes

If you initiate a chargeback or payment dispute:

• Your account may be immediately suspended pending resolution
• We may provide evidence of service delivery to your financial institution
• Successful chargebacks may result in permanent account termination
• You may be held responsible for chargeback fees and costs
• Future purchases may require alternative payment arrangements

We will work in good faith to resolve disputes fairly and efficiently. Most issues can be resolved through direct communication with our support team.

9. Account Credits

As an alternative to monetary refunds, we may offer account credits in certain situations:

• Faster Processing: Account credits are applied immediately upon approval
• Value Bonus: In some cases, account credits may include a bonus percentage
• Usage: Credits can be applied to any current or future services
• Validity: Account credits remain valid for twelve (12) months from the date of issuance
• Non-Transferable: Credits cannot be transferred to another account or redeemed for cash

You may decline account credits and request a monetary refund to your original payment method.

10. Special Circumstances

10.1 Force Majeure

In the event of circumstances beyond our reasonable control (natural disasters, war, pandemics, government actions, etc.), we may:

• Temporarily suspend services without refund obligation
• Extend service periods to compensate for downtime
• Offer account credits for significant disruptions

10.2 Service Discontinuation

If we discontinue a service you have purchased:

• You will receive at least thirty (30) days advance notice
• You will receive a pro-rated refund for any unused portion
• We will assist with migration to alternative services where possible
• Account credits may be offered as an alternative to refunds

10.3 Fraudulent Purchases

If you believe your payment method was used fraudulently to purchase our services:

• Contact us immediately at [email protected]
• We will investigate and suspend the associated account
• Provide a copy of the police report if available
• We will cooperate with your financial institution and law enforcement
• Legitimate fraud claims will be refunded in full

11. Customer Satisfaction Guarantee

We are committed to your satisfaction with our digital services. Beyond our standard refund policy:

• Support First: We encourage you to contact support before requesting a refund, as many issues can be quickly resolved
• Fair Treatment: All refund requests are evaluated fairly and on their individual merits
• Continuous Improvement: We use feedback from refund requests to improve our services
• Transparent Process: We provide clear communication throughout the refund process

12. Modifications to This Policy

PES Cloud Services reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify you of material changes by:

• Email notification to your registered email address
• Prominent notice on our website
• Update to the “Effective Date” at the top of this policy

Your continued use of our services after any changes indicates your acceptance of the updated Refund Policy. Refund requests will be governed by the policy in effect at the time of purchase.

13. Governing Law

This Refund Policy is governed by the laws of the Republic of Panama. Any disputes arising from refund requests or this policy shall be subject to the exclusive jurisdiction of the courts of Panama City, Panama.

14. Contact Information

15. Acceptance of Terms

By purchasing services from PES Cloud Services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy forms an integral part of our Terms and Conditions.

Last Updated: October 11, 2025
This Refund Policy is effective as of the date stated above and supersedes all previous versions. We encourage you to review this policy periodically for any updates.