Privacy Policy

Effective Date: October 11, 2025

1. Introduction

PES Cloud Services (“we,” “us,” “our,” or “Company”) respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website at https://pescloud.services/ or use our digital services, and tell you about your privacy rights and how the law protects you.

This Privacy Policy applies to all users of our services, including visitors to our website, registered account holders, and customers who purchase our digital services. By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our services to you.

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account: Name, email address, phone number, company name, job title, and billing address
• Make a purchase: Payment information (processed securely through third-party payment processors), billing address, and transaction details
• Contact us: Name, email address, phone number, and any information you include in your message
• Subscribe to newsletters: Email address and communication preferences
• Participate in surveys or promotions: Any information you choose to provide
• Use our services: Data you upload, store, or process through our digital services

2.2 Information Automatically Collected

When you access our website or use our services, we automatically collect certain information, including:

• Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, search queries, access times and dates
• Technical Data: Connection information, bandwidth usage, performance metrics, and error logs
• Location Data: General geographic location based on IP address

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities. These technologies help us:

• Remember your preferences and settings
• Understand how you use our services
• Improve our services and user experience
• Analyze traffic and usage patterns
• Deliver targeted advertising (with your consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our services.

2.4 Information from Third Parties

We may receive information about you from third-party sources, including:

• Analytics providers such as Google Analytics
• Payment processors
• Social media platforms (if you connect your account)
• Marketing partners and affiliates
• Publicly available sources

3. How We Use Your Information

We use the information we collect for various purposes, including:

Purpose	Description
Service Delivery	To provide, maintain, and improve our digital services, process transactions, and deliver customer support
Account Management	To create and manage your account, authenticate your identity, and maintain account security
Communication	To send you service-related notifications, updates, security alerts, and respond to your inquiries
Marketing	To send promotional materials, newsletters, and special offers (with your consent and opt-out option)
Analytics	To analyze usage patterns, understand user behavior, and improve our services
Security	To detect, prevent, and address fraud, security breaches, and technical issues
Legal Compliance	To comply with legal obligations, enforce our terms, and protect our rights
Personalization	To customize your experience and provide content relevant to your interests

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

• Contract Performance: Processing is necessary to perform our contract with you (e.g., providing services you purchased)
• Consent: You have given explicit consent for specific purposes (e.g., marketing communications)
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, security)
• Legal Obligation: Processing is required to comply with legal obligations

You have the right to withdraw your consent at any time where we rely on consent as the legal basis for processing.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors and financial institutions
• Email and communication service providers
• Analytics and monitoring services
• Customer support platforms
• Security and fraud prevention services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such change and provide options regarding your information.

5.3 Legal Requirements

We may disclose your information when required by law, legal process, or government request, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the safety of users or the public
• Protect against legal liability

5.4 With Your Consent

We may share your information with third parties when you have given explicit consent for us to do so.

6. International Data Transfers

PES Cloud Services operates from Panama, and your information may be transferred to, stored, or processed in Panama or other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

When we transfer personal data outside of the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant authorities
• Other legally approved mechanisms

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Secure data centers with physical and environmental controls
• Regular backups and disaster recovery procedures
• Monitoring and logging of system activities

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• The duration of your relationship with us (active account)
• Legal obligations to retain certain records
• Legitimate business needs (e.g., fraud prevention, dispute resolution)
• Statute of limitations periods

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

8.1 Specific Retention Periods

• Account Information: Retained while your account is active and for three (3) years after account closure
• Transaction Records: Retained for seven (7) years for accounting and tax purposes
• Communication Records: Retained for three (3) years after the last communication
• Marketing Data: Retained until you opt out or for two (2) years of inactivity
• Website Analytics: Retained for two (2) years

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

9.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used, and machine-readable format.

9.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

9.3 Deletion (Right to be Forgotten)

You have the right to request deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

9.4 Restriction of Processing

You have the right to request that we restrict processing of your personal information in certain situations.

9.5 Objection

You have the right to object to our processing of your personal information based on legitimate interests or for direct marketing purposes.

9.6 Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

9.7 Lodge a Complaint

You have the right to lodge a complaint with a data protection authority if you believe your privacy rights have been violated.

9.8 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.

10. Children’s Privacy

Our services are not intended for children under the age of eighteen (18), and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

11. Marketing Communications

We may send you marketing communications about our services, special offers, and updates if you have consented to receive such communications or where permitted by law.

You can opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us at [email protected]

Please note that even if you opt out of marketing communications, we will still send you transactional and service-related messages.

12. Third-Party Links and Services

Our website and services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to such third-party services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the “Effective Date” at the top of this policy
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

14. Do Not Track Signals

Some web browsers have a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activities tracked. Our website currently does not respond to DNT signals. However, you can manage cookies and tracking technologies through your browser settings.

15. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected
• Right to Delete: You have the right to request deletion of your personal information
• Right to Opt-Out: You have the right to opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise these rights, contact us at [email protected].

16. Data Processing Agreement

For customers who use our services to process personal data on behalf of others (as data controllers), we act as a data processor. We will enter into a separate Data Processing Agreement (DPA) that outlines our responsibilities and your instructions regarding data processing activities.

17. Contact Information and Data Protection Officer

18. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

Last Updated: October 11, 2025
This Privacy Policy is effective as of the date stated above. We reserve the right to modify this Privacy Policy at any time in accordance with applicable law.